Klovera FAQ

Answers to some of our common questions:

1. How do I request a quote for my project?

   Send us an email at hello( at )klovera.com with your ideas and questions. You may also give us a ring by calling 715-203-0105.

2. How much is a website?

   The answer to this can vary greatly. Please read our How Much Is A Website? article for more information.

3. What is the best way to communicate with you during a project?

   While we do have several methods of communication available to you before, during and after your project development we like to keep things simple: Send us and email (hello( at )klovera.com) or call 715-203-0105 to get in touch.

   In addition, we also utilize a Client Area where we keep information on open projects. Here you can log in, submit tickets, view progress and milestones, upload documents, participate in conversations, etc. Its a great place to keep things organized and available to everyone involved in the project!

4. There is something wrong with my website/application/etc! What do I do?!!?

   We have several automated measures in place to notify us of any issues and/or outages. Odds are by the time you become aware of the issue we are already working on the fix :)

   Network, hosting status and any server related work we may be doing is posted here.

   Please send an email to support( at )klovera.com with the details of your issue. We are here to help and always listening.

5. How long have you been creating web solutions?

   We have been creating web solutions since 2000.

6. How big is your company?

   We are a small development firm of 2 full-time individuals and a network of strategic partners. At any given time we typically have 3-5 open projects with 2-5 designers and developers on staff.

7. Where are your servers located?

   Our servers are physically located in the Equinix data centers in Washington, DC and Chicago. Since 2000, we proudly offer Virtacore (formerly Defender Hosting) as our data center hosting partner.

   All important aspects of network availability and performance are monitored by staff 24×7×365 and response time for critical issues is typically less than 15 minutes. In addition to the support team located in the data center we have full command line access to our servers and handle most requests in-house before support is contacted.

   Additional information on our servers and hosting:

   • Hosting can be complex. We are an experienced full-service web solution provider and handle everything to ensure you have the right hosting for your project.
   • We provide a shared environment for smaller sites, VPS or semi-dedicated container solutions for mid-range sites all the way up to fully dedicated servers depending on your individual needs.
   • While we prefer to work with our own servers, we are happy to work with other hosting providers at your request.
8. What technologies and languages do you work with?

   Here is a non-exhaustive list of technolgoes, languages & applications we use regularly. Technology changes rapidly, so this list is always fluctuating:

   • XHTML
   • PHP (realted: Codeigniter, Pear)
   • Javascript/Ajax (related: jQuery)
   • Flash/Actionscript
   • XML
   • CSS
   • WHM/Cpanel
   • Open Source Web Apps (Joomla, WordPress, etc)
   • Adobe Suite, Eclipse
   • Macs for development, PC’s for testing (Safari, Firefox, ie6, ie7, ie8, etc)
   • and many many others…
9. Where are your clients located?

   Our clients are located in several states across the US. We are physically located in Wisconsin and love to travel! Our services are offered nationwide.

10. How do I change settings for my domain name?
    If you pay your yearly domain name fees directly to Klovera then it is likely your domain name is part of our managed account. If you ever need to change the settings associated with your domain send an email to support( at )klovera.com or call 715-203-0105.

    For your convenience we also offer a domain control panel. You may access and edit your domain name settings by going to http://access.enom.com. You will need a username and password to access. If you have not been provided this information previously or need the login information reset please let us know by emailing support( at )klovera.com.

    If your domain is not part of our bulk account it is likely you are using a registrar such as GoDaddy or Network Solutions. To find out who your domain name is registered with perform a WhoIS search here.

11. Are you hiring?

    We are always on the lookout for talented individuals. If you have the following skills we would like to hear from you.

    • Designers (Must be experts in Photoshop, Illustrator, XHTML, CSS, jQuery, etc.)
    • Developers (Must be experts in PHP, MySQL, jQuery, etc.)
    • Flash Developers (Microsites, Actionscript, etc.)
    • Online Marketers (Must be experts in SEO, SEM, Link Building, etc.)
    • Mobile App Developers (iPhone, Android, etc.)
    • Experienced Copywriters

    Send your information and examples of your work to dustin( at )klovera.com. You MUST provide links to your work and expected rate to be considered.